Most frequently asked questions and answers

You will receive your certificate 15 days after your purchase.

The shipping costs you 4€ within Germany and Austria. 

Within Europe we ship our parcels for 9€.

You don't like the item you ordered? No problem at all! Simply send it back to us within 14 days in the condition in which you received it. We check everything. You will get your money or the item back in the desired size! Unfortunately you have to pay the costs for the return shipment yourself.

OneTreePlanted is our cooperation partner who plants the trees for us. You shop with us, we collect the number of trees to be planted and forward the order to OneTreePlanted. The trees will then be planted in the region you selected at the check-out.

You can decide for yourself where you want your trees planted. In the check-out you can currently choose your personal tree-planting location from 18 different countries. You can choose: Amazonas, Andes, Australia, Brazil, British Columbia, California, Colorado, Ethiopia, Florida, Ghana, Guatemala, Haiti, India, Indonesia, Kenya, Ontario, Oregon, Quebec, Rwanda, Tanzania, Ontario and Ghana.

Currently you can pay with PayPal and credit card (Visa, MasterCard and AmericanExpress).

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